FAQ'S & POLICIES

The Nature of Hand Dyed Yarn

Each skein may vary slightly from one another due to the nature of hand dyed yarn, but that's the beauty of it! Simply alternate skeins when working with the same colorway to prevent pooling. Yarn is dyed in small batches and then washed with Soak wash, however some bleeding may still occur especially for dark colors. For best results, handwash your finished project in cool water using a mild detergent safe for wool and lay flat to dry. I try my best to photograph the color as closely as possible but please note computer monitors tend to vary. All yarn bases are high quality and ethically sourced from farms that follow mulesing-free practices. 


Shipping

Currently shipping domestic and international via USPS. Countries are limited. Tracking provided. In stock items ship Monday and Wednesday. Once package is accepted by the Post Office, Newburgh Yarn Co. cannot be held responsible for its arrival. Please contact USPS for missing packages. Pre-order will vary on the collection and noted on the product page. International buyers are responsible for any customs or import taxes that may apply. Newburgh Yarn Co. is not responsible for delays due to customs. 

Returns / Exchanges

I want you to absolutely love your yarn, however at this time I cannot accept returns or exchanges. All sales final. If you have received the wrong item by my mistake or damaged item and would like to return, please contact me within 7 days of the delivery date. I will do my best to make it right. 

Wholesale

Now accepting wholesale orders. For inquiries please email newburghyarnco@gmail.com 


Thank you in advance for supporting a small business, you are much appriciated!