FAQ'S & POLICIES

The Nature of Hand Dyed Yarn

Each skein may vary slightly from one another due to the nature of hand dyed yarn, but that's the beauty of it! Simply alternate skeins when working with the same colorway to prevent pooling. Yarn is dyed in small batches and then washed with Soak wash, however some bleeding may still occur especially for dark colors. For best results, handwash your finished project in cool water using a mild detergent safe for wool and lay flat to dry. I try my best to photograph the color as closely as possible but please note computer monitors tend to vary. All yarn bases are high quality and ethically sourced from farms that follow mulesing-free practices. 

Shipping

Currently shipping domestic and international via USPS. Countries are limited. Tracking provided. Free domestic shipping on orders that are $300 or more. In stock items ship Monday and Wednesday. Once package is accepted by the Post Office, Newburgh Yarn Co. cannot be held responsible for its arrival. Please contact USPS for missing packages. Pre-order will vary on the collection and noted on the product page. International buyers are responsible for any customs or import taxes that may apply. Newburgh Yarn Co. is not responsible for delays due to customs. 

Returns / Exchanges

I want you to absolutely love your yarn, however at this time I cannot accept returns or exchanges. All sales final. If you have received the wrong item by my mistake or damaged item and would like to return, please contact me within 7 days of the delivery date. I will do my best to make it right. 

 Wholesale

Now accepting wholesale orders. For inquiries please email newburghyarnco@gmail.com 

 Special Order

Please check out the Sweater Quantity Library for colorways  that are available for dyed-to-order. The SQL is designed specifically for you and your project needs! Minimum requirement is 3 skeins per base per colorway. Base info and availability is located in each listing. Be sure to order plenty for your projects at one time as not to chance the game of yarn chicken but more importantly, to maintain consistency in the dye lot. That being said, this is still hand-dyed yarn in small batches and may vary slightly from one skein to another. Simply alternate skeins to avoid color pooling and/or line of demarcations. These listings are for PRE-ORDER and will take 4-6 weeks to ship. When Sweater Quantity orders are place with ready-to-ship items and/or speciality pre-orders, items will ship together when the longest lead time items are complete.

Thank you in advance for supporting a small business, you are much appreciated!